Customer & Sales Support Rep

I became an integral part of the daily workload within 2 months of starting, especially in regards to generating quotes/BoMs and providing essential support and guidance on various Cisco program rules/regulations.

Significant Accomplishments:

• Nearly 100% approval-rate for every Cisco Opportunity Incentive Program (OIPs) that was applied for
• Managed network upgrade projects for 37 SMB clients
• Represented Obsidian Technologies at the 2011 Eugene Business Expo

Primary duties encompassed:

• Assisting client’s day to day quoting/purchasing/sales needs of Cisco networking gear and applications through TigerPaw CRM system
• Supporting internal sales staff/efforts when customers had more in-depth and strategic quoting/purchasing/sales needs such as RFPs, SoWs, ROI evaluations, and network upgrades.  
• Managing all maintenance/support contracts and renewals
• License Configurations, 
• Database entry/management
• Inventory management
• Managing network upgrade projects for smaller clients